Frequently Asked Questions (FAQS)

General FAQs

We offer a diverse range of leather jackets, including classic biker jackets, stylish bomber jackets, vintage-inspired jackets, and more. Our collection caters to various tastes and preferences.

To find your perfect fit, refer to our size guide, which provides detailed measurements. If you’re unsure, our customer support team is here to assist you in choosing the right size for your comfort and style.

We source high-quality leather, including genuine cowhide and lambskin, ensuring durability and a luxurious feel. Each jacket’s product description specifies the type of leather used.

Yes, we offer a selection of pre-designed jackets and we also accept any specific customization requests, feel free to reach out to our team through ‘Custom‘ page, and we’ll explore options for creating a unique piece for you.

Proper care is essential. Follow the care instructions provided with your jacket. Generally, avoid prolonged exposure to sunlight and moisture, and use a leather conditioner for maintenance.

Yes, we are committed to ethical practices. Our leather is sourced from reputable suppliers who adhere to ethical and sustainable standards in the leather industry.

You can reach our customer support team via the “Contact Us” page on our website or through the provided email and phone contact details. We’re here to assist you with any queries or concerns.

Yes, all prices on our website are displayed in Australian dollars.

Our leather jackets are designed for various climates. While some are ideal for colder seasons, we also offer lightweight and breathable options suitable for milder weather.

We accept a range of payment methods, including major credit cards, PayPal, and other secure payment gateways. Details can be found during the checkout process.

Once an order is confirmed, it enters processing promptly. Therefore, modifications or cancellations are challenging. Please review your order carefully before confirming the purchase.

We offer special pricing for bulk orders and wholesale purchases. Contact our sales team through the contact page for more information.

Yes, we pay a fixed percentage in commission for each order we receive through your referral. Please refer to our ‘Affiliate program‘ page for complete details.

Subscribe to our newsletter for the latest updates on new arrivals, exclusive promotions, and style tips. You can find the newsletter signup option on our homepage.

Our jackets stand out due to their premium craftsmanship, attention to detail, and commitment to offering timeless styles. Each piece is a blend of quality, comfort, and style.

Shipping Policy FAQs

Yes, every order at Urban Leather Jacket qualifies for free shipping across Australia.

Our standard delivery time is between 10–14 business days, although it can take up to 20 business days depending on the delivery location.

We use reputable services such as DHL, FedEx, TNT, etc., for efficient and premium delivery.

We normally ship to all locations within Australia, however it is important to note that there may be some limitations on delivery to certain areas or addresses.

Yes, a tracking number is provided once your order is shipped. You can use it to monitor the status of your package.

Return & Refund Policy FAQs

We offer a 30-day return policy for every product, providing customers the option for a full refund or exchange.

Refund or return requests are processed within 70–72 hours, and the actual refund process depends on the chosen payment method.

You can request a refund or return if you receive the wrong product, a defective item, a damaged product during shipping, or if the product is completely damaged.

Yes, personalized or customized products may not be returned or refunded under any circumstances.

Product Terms & Conditions FAQs

The item must be unworn, undamaged, and in a resalable condition. We inspect returned items carefully.

For the first purchase, if the size doesn’t fit, we offer free alterations.

Custom orders can only be returned for alterations, and they cannot be refunded.

The first alteration for sizing errors in custom orders is free. Shipping charges for the return may apply.

FAQs Related to Strategy & Design

We aim for a win-win situation by providing detailed product information, allowing modifications, and offering free alterations for sizing errors.

Original product pictures, including size, design, stitching, and material details, are provided.

Yes, we offer a free alteration for the first time if the size doesn’t fit.

Yes, modifications can be made as long as your item is in the manufacturing process before the order is dispatched. Contact our customer support for assistance.

Custom orders cannot be returned for a refund due to their unique, one-of-a-kind nature.

For More Details

Shipping Policy

Terms & Conditions

Return & Refund Policy

Contact Us

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