Frequently Asked Questions (FAQS)
General FAQs
What types of leather jackets do you offer?
We offer a diverse range of leather jackets, including classic biker jackets, stylish bomber jackets, vintage-inspired jackets, and more. Our collection caters to various tastes and preferences.
How do I determine the right size for my leather jacket?
To find your perfect fit, refer to our size guide, which provides detailed measurements. If you’re unsure, our customer support team is here to assist you in choosing the right size for your comfort and style.
What types of leather are used in your jackets?
We source high-quality leather, including genuine cowhide and lambskin, ensuring durability and a luxurious feel. Each jacket’s product description specifies the type of leather used.
Can I customize my leather jacket?
Yes, we offer a selection of pre-designed jackets and we also accept any specific customization requests, feel free to reach out to our team through ‘Custom‘ page, and we’ll explore options for creating a unique piece for you.
How do I care for my leather jacket?
Proper care is essential. Follow the care instructions provided with your jacket. Generally, avoid prolonged exposure to sunlight and moisture, and use a leather conditioner for maintenance.
Are your jackets ethically sourced?
Yes, we are committed to ethical practices. Our leather is sourced from reputable suppliers who adhere to ethical and sustainable standards in the leather industry.
How can I contact customer support?
You can reach our customer support team via the “Contact Us” page on our website or through the provided email and phone contact details. We’re here to assist you with any queries or concerns.
Are the prices displayed in Australian dollars?
Yes, all prices on our website are displayed in Australian dollars.
Are the jackets suitable for all seasons?
Our leather jackets are designed for various climates. While some are ideal for colder seasons, we also offer lightweight and breathable options suitable for milder weather.
What payment methods do you accept?
We accept a range of payment methods, including major credit cards, PayPal, and other secure payment gateways. Details can be found during the checkout process.
Can I cancel or modify my order after placing it?
Once an order is confirmed, it enters processing promptly. Therefore, modifications or cancellations are challenging. Please review your order carefully before confirming the purchase.
Are there discounts for bulk orders or wholesale purchases?
We offer special pricing for bulk orders and wholesale purchases. Contact our sales team through the contact page for more information.
Do you have an affiliate program?
Yes, we pay a fixed percentage in commission for each order we receive through your referral. Please refer to our ‘Affiliate program‘ page for complete details.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter for the latest updates on new arrivals, exclusive promotions, and style tips. You can find the newsletter signup option on our homepage.
What makes your leather jackets unique?
Our jackets stand out due to their premium craftsmanship, attention to detail, and commitment to offering timeless styles. Each piece is a blend of quality, comfort, and style.
Shipping Policy FAQs
Do you offer free shipping?
Yes, every order at Urban Leather Jacket qualifies for free shipping across Australia.
What is the delivery timeframe?
Our standard delivery time is between 10–14 business days, although it can take up to 20 business days depending on the delivery location.
Which courier services do you use?
We use reputable services such as DHL, FedEx, TNT, etc., for efficient and premium delivery.
Do you offer shipping for every postal address in Australia?
We normally ship to all locations within Australia, however it is important to note that there may be some limitations on delivery to certain areas or addresses.
Can I track my order?
Yes, a tracking number is provided once your order is shipped. You can use it to monitor the status of your package.
Return & Refund Policy FAQs
What is your return policy?
We offer a 30-day return policy for every product, providing customers the option for a full refund or exchange.
How long does it take to process a refund?
Refund or return requests are processed within 70–72 hours, and the actual refund process depends on the chosen payment method.
Under what circumstances can I get a refund or return?
You can request a refund or return if you receive the wrong product, a defective item, a damaged product during shipping, or if the product is completely damaged.
Are there exceptions to the return policy?
Yes, personalized or customized products may not be returned or refunded under any circumstances.
Product Terms & Conditions FAQs
What are the conditions for returning an item?
The item must be unworn, undamaged, and in a resalable condition. We inspect returned items carefully.
What is your strategy for custom orders?
For the first purchase, if the size doesn’t fit, we offer free alterations.
Can I return or refund a custom order?
Custom orders can only be returned for alterations, and they cannot be refunded.
What if there's a sizing error in my custom order?
The first alteration for sizing errors in custom orders is free. Shipping charges for the return may apply.
FAQs Related to Strategy & Design
What is the strategy for handling custom order situations?
We aim for a win-win situation by providing detailed product information, allowing modifications, and offering free alterations for sizing errors.
What details are provided before shipping a custom order?
Original product pictures, including size, design, stitching, and material details, are provided.
Is the first alteration for custom orders free?
Yes, we offer a free alteration for the first time if the size doesn’t fit.
Can I modify my custom order before it's shipped?
Yes, modifications can be made as long as your item is in the manufacturing process before the order is dispatched. Contact our customer support for assistance.
Can I return a custom order for a refund?
Custom orders cannot be returned for a refund due to their unique, one-of-a-kind nature.
For More Details
Contact Us
Still looking for something? Contact our team at info@urbanleatherjackets.au or click on the button below.
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