Return & Refunds Policy
At Urban Leather Jacket, we prioritize our customers and their satisfaction, and that is why our customers enjoy a 30-day return policy on every product. Our customers retain benefit of receiving a full refund or exchange.
We process your refund or return request usually within 70 – 72 hours of initiating the query, we will proceed with your exchange order, and it will be delivered to you within the next 15 business days. If you ask for a refund, the process will take 7 business days, and you will be notified via email confirmation when the product return is completed successfully and customer is entitled to pay shipping fees for return. The refund process takes place depending on the payment method you choose.
In the following cases, the customer is also entitled to a refund or return:
- If the wrong product is delivered to the customer.
- The customer received defective products.
- The customer received a damaged product during shipping.
- The product is damaged completely.
If the customer receives a defective order, they are advised to contact Urban Leather Jacket customer support within 2 working days.
Some products may not be returned or refunded, such as personalized or customized products under any circumstances.
Product Terms & Conditions
- During the return process, the item must be unworn, undamaged, or unwrinkled and in a condition satisfactory enough to be resold.
- We will inspect the returned item carefully before initiating a return request.
- We’ll fully refund or exchange standard-size orders.
- Custom orders can only be returned for alterations.
- Any return/refund that doesn’t meet these criteria will be refused.
- Customer has to pay shipping fees for return (for shipping also in case of alteration).
Return and Exchange
We’re committed to getting you the perfect jacket for your first purchase. However, if, in any case, the size doesn’t fit you properly, we offer free alteration just for the first time only.
What Is Our Strategy To Win Any Situation?
It can be tough to create a win-win situation with custom orders. There are a few reasons why you might need to return something.
Design and Quality
Before we ship your order, we ensure to provide you with all the details, including original product pictures, so that you can get an idea of the product’s size, design, stitching, and material. And if you find anything misplaced, we can perform modifications.
Your CS agent will ask for your body measurement when you place your custom order. Our sizing guide can help you determine your body size. There is a possibility of sizing error when you have taken your measurements are taken incorrectly. In case you don’t like the product when it gets to you, the first alteration is free. The product would have to be shipped back to us, and you may have to pay for the shipping charges.
Custom orders cannot be returned for a refund. It is important to understand that your custom order is a one-of-a-kind item. You choose the style, the material, and the accessories, and we can not sell it to anyone else.